When you create an account or use any service on helabets, we collect certain information. Why we collect it, how we store it, and who can see it — it's all explained here in plain English. Take a moment to read through it.
Welcome to helabets. We understand how valuable your personal data is, and keeping it safe is one of our most important responsibilities. This Privacy Policy is designed to give you a clear understanding of what data helabets collects, why we collect it, and how it is used and protected.
This Privacy Policy applies to the helabets website, mobile app, and all associated digital services. By registering an account or using our services, you are deemed to have accepted this policy.
Helabets complies with international data protection standards (GDPR) and applicable laws in Bangladesh. We are committed to never selling or transferring your data to any unauthorized party.
Helabets collects different types of data for different purposes. A full breakdown is provided below:
| Data Type | Example | Why We Collect Your Data |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | Mobile Pay/Nagad number, transaction history | Payment Processing |
| Usage Data | Betting history, game preferences, login times | Service Improvement & Personalisation |
| Device Information | IP address, device model, browser | Security & Fraud Prevention |
| Communication Records | Support chat, email correspondence | Quality of Service Assurance |
The information above is collected in three main ways: directly from you (registration form), automatically (cookies and tracking), and from third parties (payment providers).
Helabets uses your data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized reasons.
Helabets does not sell your personal data. However, certain information may be shared in the following limited circumstances:
Payment gateways (Mobile Pay, Nagad), KYC verification providers, and technology service providers receive only the data necessary to perform their specific functions. All partners are bound by confidentiality agreements (NDA).
Information may be disclosed to law enforcement agencies when required by court order, regulatory directive, or national security. helabets complies fully with all such legal obligations.
In the event of a change in helabets ownership, user data may be transferred to the new entity, and this Privacy Policy will remain in effect.
Helabets uses multiple layers of security technology to protect your data — the same standards trusted by leading financial institutions worldwide.
Data Retention: Data for active accounts is retained indefinitely. Following account closure, data may be kept for up to 5 years where required by law.
Cookies are small data files stored in your browser. helabets uses cookies for several purposes:
You can block or delete cookies at any time via your browser's Settings → Privacy → Cookies. Note that disabling essential cookies may affect certain site features.
You should have complete control over your personal data — that's the principle helabets operates on. You have the following rights:
To exercise any of the rights listed above support@helabets.betEmail us at. helabets will respond within 30 days.
Helabets is strictly a platform for users aged 18 and above. We do not knowingly collect any information from minors.
Age is verified at registration, and identity is confirmed through a national ID during the KYC process. If we become aware that a minor's data has been collected, that account and all associated data will be deleted immediately.
The helabets platform integrates certain third-party services — including payment gateways, game providers, and analytics tools — each of which operates under its own privacy policy, independent of helabets.
Helabets works exclusively with trusted, internationally recognised partners. All agreements with these partners include contractual guarantees to protect your data. That said, we still recommend reviewing their individual privacy policies.
If you have any questions or concerns about this Privacy Policy, please get in touch. helabets' dedicated privacy team is ready to assist with any request.
When this policy changes, we will post a clear notice on the website and send a message to your registered email. Continued use of helabets after any changes constitutes acceptance of the updated policy. For significant changes, separate consent may be sought.
We don't just follow the rules — protecting user data is something we take genuine pride in.
Helabets has a strict policy of never selling your name, phone number, or any personal information to advertisers or data brokers.
128-bit SSL encryption — the same standard used by the world's leading banks — secures every transaction on helabets.
View, edit, or delete — you have full control over your personal data. All requests are addressed promptly.
Helabets has written all its policies in plain, straightforward English so every user can understand them without legal expertise.
Helabets is GDPR-compliant — adhering to Europe's most stringent data protection standards.
All privacy-related requests are responded to within 30 days — in most cases within 48 hours.
Your privacy is fully protected at helabets. Register now and enjoy a safe gaming experience.